2026 Insurance
Operations Leaders
Trends Report

The Data Every Insurance Operations Leader Needed Yesterday

The 2026 Insurance Operations Leaders Trends Report is built on insights from 152 U.S. insurance operations decision-makers: the people managing claims, running call centers, navigating FNOL, and overseeing compliance while the industry rewires itself and accelerates its shift toward AI and rising policyholder expectations.

What we found? Insurance operations leaders don't rattle easily. But the data shows teams more stretched than ever, AI being deployed faster than people are being prepared to use it, and a widening gap between the insights organizations have and the decisions they're making.

Download the report to see the trends, priorities, and pressures shaping insurance operations in 2026, straight from the people living it.

Need a refresher on last year? Access the 2025 report here.

Ready for WOW? Download the report!