Covenir 2025 Insurance Operations Leaders Trends Report
A lot has been said about the headwinds facing insurers – economic uncertainties, staffing challenges, unpredictable weather, not to mention AI.
But what about the people actually running the day-to-day operations for insurers? How do they feel about it?
Covenir’s inaugural 2025 Insurance Operations Leaders Trends Report provides a rare window into their world. Based on responses from 149 ops leaders from U.S. Insurance Carriers, MGAs, and Insurtechs, the report uncovers:
How they’re feeling about the future of the industry
Who is using and who is still exploring AI
Top priorities and deepest fears of executives, managers and individual contributors
The differing perspectives of Carriers, Insurtechs and MGAs
"Because of the emergence of AI, the industry is functioning more easily, and the results are also more significant.”
Survey Respondent
About the Report
We surveyed 149 U.S.-based insurance operations leaders from Carriers, MGAs, and Insurtechs in February 2025, all of whom influence or make decisions related to operational strategies. The sample was diverse, equally split by gender, representing all geographies and company sizes, with most respondents coming from mid-sized firms. All had authority over critical functions like claims, premiums, IT, or compliance.