--- title: 2025 Insurance Operations Leaders Trends description: Explore the 2025 Insurance Operations Leaders Trends Report to uncover insights from 149 industry decision-makers on AI adoption, outsourcing, compliance, and the evolving role of operations in driving insurer success. image: https://lp.covenirbpo.com/hubfs/report%20cover-2-1.png --- [Skip to content](https://lp.covenirbpo.com/trends#main-content) ![Covenir Primary Logo with clear background (002)](https://lp.covenirbpo.com/hs-fs/hubfs/Covenir%20Primary%20Logo%20with%20clear%20background%20(002).png?width=3030&height=950&name=Covenir%20Primary%20Logo%20with%20clear%20background%20(002).png) Open main navigation Close main navigation - [Contact us](https://www.covenirbpo.com/contact/) [Contact us](https://www.covenirbpo.com/contact/?hsLang=en) # Covenir 2025 Insurance Operations Leaders Trends Report A lot has been said about the headwinds facing insurers – economic uncertainties, staffing challenges, unpredictable weather, not to mention AI.  But what about the people actually running the day-to-day operations for insurers? How do they feel about it? Covenir’s inaugural *2025 Insurance Operations Leaders Trends Report* provides a rare window into their world. Based on responses from 149 ops leaders from U.S. Insurance Carriers, MGAs, and Insurtechs, the report uncovers: How they’re feeling about the future of the industry Who is using and who is still exploring AI  Top priorities and deepest fears of executives, managers and individual contributors The differing perspectives of Carriers, Insurtechs and MGAs   > "Because of the emergence of AI, the industry is functioning more easily, and the results are also more significant.” > > *Survey Respondent*   ![report cover-2](https://lp.covenirbpo.com/hubfs/report%20cover-2.png "report cover-2") Let's Get To It - ![6-1](https://lp.covenirbpo.com/hs-fs/hubfs/6-1.png?width=1100&height=1100&name=6-1.png) 83% were somewhat optimistic - ![2-1](https://lp.covenirbpo.com/hs-fs/hubfs/2-1.png?width=1050&height=1050&name=2-1.png) We surveyed 149 insurance ops leaders. - ![1-3](https://lp.covenirbpo.com/hs-fs/hubfs/1-3.png?width=1050&height=1050&name=1-3.png) Most execs thought their company was well-positioned for the future. - ![2-2](https://lp.covenirbpo.com/hs-fs/hubfs/2-2.png?width=1050&height=1050&name=2-2.png) The report includes responses from carriers, insurtechs and MGAs. - ![7-1](https://lp.covenirbpo.com/hs-fs/hubfs/7-1.png?width=1050&height=1050&name=7-1.png) Most think outsourcing is important to future success. - ![2-2](https://lp.covenirbpo.com/hs-fs/hubfs/2-2.png?width=1050&height=1050&name=2-2.png) Confidence in AI and outsourcing decisions depends on level. - ![4-4](https://lp.covenirbpo.com/hs-fs/hubfs/4-4.png?width=1050&height=1050&name=4-4.png) Carriers, insurtechs and MGAS are leveraging different strategies to meet challenges. - ![2-1](https://lp.covenirbpo.com/hs-fs/hubfs/2-1.png?width=1050&height=1050&name=2-1.png) The top 2 priorities for respondents are at odds. - ![5-4](https://lp.covenirbpo.com/hs-fs/hubfs/5-4.png?width=1050&height=1050&name=5-4.png) Managing insurance operations is a balancing act. ## About the Report We surveyed 149 U.S.-based insurance operations leaders from Carriers, MGAs, and Insurtechs in February 2025, all of whom influence or make decisions related to operational strategies. The sample was diverse, equally split by gender, representing all geographies and company sizes, with most respondents coming from mid-sized firms. All had authority over critical functions like claims, premiums, IT, or compliance. --- [![Covenir Primary logo](https://lp.covenirbpo.com/hs-fs/hubfs/Covenir%20Primary%20logo.png?width=925&height=290&name=Covenir%20Primary%20logo.png "Covenir Primary logo")](http://covenirbpo.com?hsLang=en) ### Corporate Headquarters 370 Main Street, Suite 880 Worcester MA, 01608 (508) 471-5031 Copyright © 2026, Covenir