Outsourced customer communications in insurance. Everything you need to know.
63% of policyholders are open to more communications from their insurers and 73% are interested in receiving more targeted recommendations. In this eBook, we’ll explore the benefits, challenges, and best practices associated with outsourcing insurance customer communications by partnering with an insurance BPO like Covenir.
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Outsourced, premium Services including inbound premium payments to outbound agency commission checks and underwriting support and services.
We’re not an extension of your team, we ARE your team.
A Full Suite of Insurance BPO Options
Frontline Services
A team that answers the phone around the clock, resolves issues on the spot, and provides empathetic customer experiences – FNOL, agent, and claims services – on-brand, onshore, on target.
Back Office Support
From policy servicing and underwriting support, to full premium services like bank reconciliation and agent commission processing – servicing P&C with exceptional quality control.
Customer Comms
Scalable, streamlined tech-enabled support for print and distribution needs, high-volume hardcopy mail handling, digital document scanning, transformation, and workflow processing.