Insurance BPO Services:

Ensure the Optimal FNOL & Claims Experience

Hire an onshore team that makes you look good, and your policyholders feel great. At Covenir, we’re not just an extension of your team, we ARE your team. We answer the phones 24/7/365 for FNOL and claim support – so whether it's during busy times, after hours or for catastrophe response – we'll be there.

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Ensure the optimal, onshore FNOL experience.

  • Available 24/7/365 for FNOL receipt and claim support
  • Expert and empathetic claims services for all types of personal and commercial insurance lines – with deep expertise in auto and homeowners claims
  • Custom tailored services to meet your needs exactly
  • Available to extend your team during busy times, after hours, or for catastrophe response
  • Able to support 175 languages

 A Full Suite of Insurance BPO Options

Frontline Services

A team that answers the phone around the clock, resolves issues on the spot, and provides empathetic customer experiences – FNOL, agent, and claims services – on-brand, onshore, on target.


Back Office Support

From policy servicing and underwriting support, to full premium services like bank reconciliation and agent commission processing – servicing P&C with exceptional quality control.


Customer Comms

Scalable, streamlined tech-enabled support for print and distribution needs, high-volume hardcopy mail handling, digital document scanning, transformation, and workflow processing.

Not ready to talk? We’re standing by.

Download our new eBook to learn how you can enhance your frontline services though insurance outsourcing. Onshore Call Center outsourcing, FNOL Intake, Licensed Sales Agents, and more. Pursue innovation and scale faster.


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