Insurance BPO

Customer Support Services to Elevate Your Brand

Enhance your policyholder satisfaction with our all-encompassing customer support services. Ensure that your policyholders always receive exceptional care, in times of crisis during hurricanes or winter storms when call volumes spike, or simply to reduce operational costs. Our ONSHORE, empathetic, call center services guarantee seamless communication and efficient issue resolution, representing your brand impeccably.

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"Companies in the insurance industry often struggle with three major components: budget, speed to implement, and time and capacity to support implementation and transitions. Covenir met expectations on all points for our print function."
 
– Sarah Haylock, Head of Operations at Bluefire
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Complete, ONSHORE Outsourcing Services

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FNOL / Claims

Expert insurance FNOL outsourcing services to ensure optimal policyholder experiences. 24/7 support and custom solutions for personal and commercial insurance lines.

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Underwriting Services

Comprehensive insurance underwriting services and support to seamlessly integrate into your operations. Overachieve without breaking a sweat.

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Premiums Processing

Outsourced premiums processing, right on the money – payment posting, check receiving, exception resolution, and quality control to enhance your overall insurance operations.

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Insurance Advisors

Outsourced insurance advisors offer a customer-focused, consultative approach. P&C insurance licensed sales professionals – assistance to any part our all of your sales process.

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Print & Mail

Scalable, automated solutions for print & distribution, plus inbound mail processing to streamline your workflows and ensure regulatory compliance.

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