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Operational Customer Support

 


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Service Designed for Carriers Who Can't Afford Gaps.

When policyholders call, every interaction matters. That's why leading carriers rely on Covenir as their customer service and call center outsourcing partner. We extend your team with:

  • 24/7 Insurance Call Center Support: Transforming emergencies FNOL into moments of reassurance.
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  • Experience Onshore Support: Resolving issues at first contact, protecting trust.
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  • Multilingual Policyholder Support: Assistance in 175+ languages, helping every policyholder feel heard.
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  • Scale Call Center Partner: With inbound and outbound support across phone, chat and email, Covenir grows with your needs.
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  • AI-assisted Workflows: Hybrid solutions help improve service delivery while retaining empathy.
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  • Cost-effective Service: On average, customers experience a 20% reduction in costs.

 

Ready for WOW results? Let's talk!

Why Covenir?

  • 400k+
  • calls handled every year
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  • 175+
  • languages supported
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  • 0
  • compliance 
  • issues reported
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  • 1000s
  • of satisfied policyholders
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Head of Claims - The AI On-Ramp ebook V2_page-0001

Not ready to talk?

Read our ebook and discover how Covenir blends automation with human expertise to deliver seamless 24/7 claims call center insurance support.

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