Covenir IntelliClaims Advantage brings FNOL, desk adjusting and subrogation together under one seamless, scalable call center solution. Resolve low-complexity claims in days, not weeks while reducing costs and easing internal workloads. With licensed, onshore professionals and our exclusive Call Surge Guarantee, you’ll stay in control even when call volumes spike.
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30% of dissatisfied claimants change insurers
as a result of their negative claims process.
Key Benefits
1
Scale Up
Quickly
Instantly expand claims capacity with licensed professionals proven to quickly scale up to 10,000 calls a month.
2
Resolve Claims in Days, Not Weeks
Reduce claim cycle times and delight policyholders by combining FNOL, desk adjusting and subrogation under one roof.
3
Reduce
Costs
Cut costs and reduce claim cycle times by offloading simple claims to our desk adjusting experts, saving you up to 60%*.
4
Get Peace of Mind, Guaranteed
The only money-backed call surge guarantee that gives you confidence in a consistent policyholder experience, even during high call volume**.
*Compared to field adjusting costs.
***The guarantee only applies to new customers and will be included in the contract terms. A surge is defined as call volume that is a 30 percent increase over the daily call average call volume over prior 3- month average.
Not ready to talk? Download our eBook!
Download this ebook to learn new strategies to handle call center claims surges.
