Extreme weather events like hurricanes and winter storms are on the rise, bringing unpredictable challenges for insurance carriers. Without a solid plan, your operations risk being overwhelmed by surges in claims calls — leading to longer wait times, frustrated policyholders, and a damaged reputation.
When you download this exclusive eBook today, you'll learn how to...
Create surge-ready call centers with effective catastrophe plans
Develop flexible staffing strategies to handle spikes in call volume
Leverage advanced technology for seamless communication
Master empathy-driven support techniques during times of crisis
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"We are very careful when choosing partners for FNOL call center support. Covenir has pushed us to a new level. We have increased our capacity to serve our customers while also establishing a better work-life balance for our Elephant team members. "
Elevate policyholder satisfaction with our comprehensive outsourced customer support services. Hire a team that really cares about walking your talk. More...
Underwriting
Comprehensive insurance underwriting services and support to seamlessly integrate into your operations. Overachieve without breaking a sweat. More...
Outsourced premiums processing, right on the money – payment posting, check receiving, exception resolution, and quality control to enhance your overall insurance operations. More...
Insurance Advisors
Insurance advisors offer a customer-focused, consultative approach. P&C insurance licensed sales pros – assistance to any part our all of your sales process. More...
FNOL / Claims
Expert insurance FNOL outsourcing services to ensure optimal policyholder experiences. 24/7 support for personal and commercial insurance lines. More...
Print & Mail
Scalable, automated solutions for print & distribution, plus inbound mail processing to streamline your workflows and ensure regulatory compliance. More...
Seasonal shifts can put immense pressure on insurers, with unpredictable spikes in claims or policy inquiries during hurricanes, winter storms, or even holiday travel. How can P&C insurers stay ahead of these surges without overburdening their teams? Explore the causes of demand surges, challenges they pose, and expert solutions that empower insurance carriers to thrive in any season.
